Role overview
This role needs someone who can bring structure without slowing people down. You will improve day-to-day operating rhythm, service standards, reporting and delivery across a busy team.
Operations Manager
A delivery-focused operations role improving process, team rhythm and service standards across a growing UK business.
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What you will be doing
- Review processes and improve how work moves through the team.
- Support team leads with reporting, planning and delivery standards.
- Identify operational risks and turn them into practical actions.
- Work cross-functionally with commercial, customer and support teams.
What this role needs
- Operations management, delivery management or service improvement experience.
- Confidence using data and process evidence to make decisions.
- Strong stakeholder communication and calm prioritisation.
- Experience improving service quality in a growing environment.